Grievance Management Policy

Purpose

VCCI is committed to addressing complaints and grievances in a fair, transparent, and timely manner.

Types of Grievances

• Membership-related issues
• Event registration concerns
• Payment disputes
• Service-related complaints
• Website-related issues

Submission of Grievances

• Email
• Online contact form
• Written communication

Resolution Timeline

• Acknowledgement within 3 working days.
• Investigation and response within 15 working days.
• Escalation to senior management if unresolved.

Grievance Officer

Name: President Sri Sudarsan Swamy M

Vizagapatam Chamber of Commerce and Industry

Email: grievance@vizagchamber.com

Phone: +91-7093332606